For many Malaysian businesses, WhatsApp is the sales channel. Customers message when it suits them: during lunch, on the LRT home, at 11pm after the kids are asleep. And they usually buy from whoever replies first.
An AI sales assistant closes that gap.
What it actually does
- Answers instantly. Prices, availability, locations, packages: anything you've taught it.
- Speaks your customer's language. It can reply in English, Bahasa Malaysia or Chinese, matching how the customer writes.
- Asks qualifying questions. Budget, timing, what they need. The same questions your best salesperson would ask.
- Books the next step. A call, a viewing, a consultation, straight into your calendar.
- Hands over to a human. When a question is outside what it knows, or a customer is ready to buy, it passes the conversation to your team with a short summary.
What it shouldn't do
An AI assistant shouldn't make promises you haven't approved: custom discounts, delivery guarantees, refunds. We set clear limits, and anything outside them goes to a person.
The goal isn't to replace your sales team. It's to make sure every lead is still warm when they get to it.
What you need to get started
- A WhatsApp Business account
- Your price list, packages and FAQs
- A decision on when the AI should hand over to a human
That's it. We handle the setup, testing and training. If you'd like to see it in action first, chat with Amy, our own AI assistant, in the corner of this page.